Audio

With audio, you can make a voice call to talk with anyone in your board.

Use audio to have live conversations with other people in your board. Audio is great for:

Presenting ideas for feedback
Spontaneous conversations and collaboration
Quickly explaining an idea
Casual chats and group working sessions
Getting on the same page with another collaborator

Set up audio

You'll need to grant Sail permission to access your microphone.

Give Sail access to your microphone:

Enter a Sail board by opening Sail
Click the “Headphone” toggle in the topbar of your board.
Your computer will ask you for permission to use your microphone or input device.
Allow access.

Start a conversation

You can start a call in a board by pressing by switching the audio toggle. You can also use the shortcut OPTION + T.

start talking with.png

Muting yourself

In the bottom right corner you can Mute or unmute yourself. When muted and in a call others can see that you are muted. They can view your mute status on your cursor and on your avatar in the topcorner.

Trouble shooting audio

<aside> 🚧 Quick fixes:

Make sure your input and output devices are plugged in and available.
Check your operating system settings to make sure you've allowed permission for those devices to be used.
Leave and rejoin the talking.
Restart your app.
Update the desktop app.
Make sure your internet connection is strong.
If possible, disconnect and reconnect your input and output devices. </aside>

Microphone and speaker issues

Audio quality is poor, can't hear, or can't be heard

If you're experiencing poor audio quality (e.g. crackling, delays, robotic voices), or if no one can hear you or you can't hear others, try the following:

Refresh the tab
Make sure you have a strong network connection
Update your Sail app to the latest version
Update your computer's operating system to the latest version
If possible, disconnect your speaker device and reconnect

Microphone volume is too low

If your microphone volume is too quiet relative to your volume settings, try the following:

Switch Boards
Quit and restart your browser or desktop app
Use a different input device

If low volume persists, try restarting your computer.

No speakers or microphones detected

If Sail isn't able to detect your speaker or microphone device, try the following:

Restart the application
Make sure your input and output devices are connected and available.
If possible, disconnect and reconnect your speaker and microphone devices.
Check your operating system settings to make sure you've allowed permission for those devices to be used.

Network issues

Disconnected, reconnecting warning

If audio is Connecting... or Attempting to reconnect, it's possible that your network connection is poor. In this case, improve your network connection.

If your network connection is strong, try the following:

Switch boards
Leave and rejoin by switching the toggle or hitting OPTION + T

Submit a bug report

If you're still experiencing problems, let us know! Make sure you note which troubleshooting steps from this article you've already tried and so we can see what’s going on.